Roadside Assistance
Your Personal Pit Crew.
Acura Plus Roadside Assistance
Need Roadside Assistance? We’re here to help, 24 hours a day.
Make a service request or submit your claim at:
Acura Roadside Assistance | Box 5845, London ON, N6A 4T4
By choosing Acura for your vehicle purchase, we are pleased to provide you with complimentary Acura Plus Roadside Assistance. Acura has designed a comprehensive series of emergency roadside and related services, available to you 24 hours a day, 365 days a year, anywhere in the coverage area*.
24-hour Roadside Assistance combines a team of qualified customer service professionals with a comprehensive nationwide towing network to bring you world-class assistance when you need it most - an important added benefit of owning a vehicle backed by Acura’s extensive dealer network and commitment to your ownership experience. Remember to renew your coverage before it expires. Please contact your Acura dealer for further details regarding extending your roadside coverage.
*Coverage area includes Canada and the United States (including the Lower 48 States, the District of Columbia, Alaska, Hawaii and Puerto Rico)
24-hour toll-free Acura Plus Roadside Assistance number
Traffic Accident Services
Emergency Message Service
Emergency Roadside Service
Dealer Locator Service
Emergency Lockout Service
Trip Planning Service
Concierge/Point of Interest
Car Rental
Mechanical Breakdown Towing
Emergency Transporation
Fully Bilingual Agents on Duty (24 hours a day, 365 days a year)
Trip Interruption Benefits
Term Covered
For a period of four (4) years, commencing from the date the vehicle was first registered, Acura Plus Roadside Assistance will automatically provide you roadside coverage to minimize inconvenience resulting from unforeseen mechanical breakdowns, lockouts, and accidents.
1. Emergency Roadside Service
Battery boosting, delivery of gas to your stranded vehicle and changing of flat tires.
2. Emergency Lockout Service
In the event your keys are lost, broken, or locked in your car, contact us for immediate assistance. All you'll pay for is the cost of replacement keys.
3. Winching Service**
If your vehicle becomes stuck in snow, mud or a ditch, call us and we'll arrange winching services. We'll cover up to $300 per incident. Any winching services required are considered a recovery service. Servicing facilities will take every step possible to avoid incurring additional damage to the vehicle. However, if damage is identified after the recovery has been performed, the facility will not be held liable or accountable. Any such claim should be reported through your vehicle insurance provider.
4. Mechanical Breakdown Towing
We’ll tow your vehicle from the breakdown site to your preferred Acura dealership within 100 km, or to the nearest Acura dealership. Should your vehicle break down within 100 km of home, you’ll receive $300 toward a rental car or a taxi to help you on your way.
5. Trip Interruption Benefits
If your vehicle breaks down more than 100 km from home, Acura Plus will provide up to $1000 towards accommodation, meals and car rental.
6. Traffic Accident Services
In the case of accidents, we’ll tow your vehicle to your preferred Acura dealership within 100 km or to the nearest dealership. For accidents more than 100 km from home, we’ll also take care of car rental, accommodation, meals and return of passengers to their home in the event of hospitalization, up to $1000. These benefits, including towing, apply when no other insurance is provided
7. Emergency Message Service
In the event of an emergency, Acura Plus will make every effort to inform your family, friends or business associates. This service is available 24 hours a day in Canada or the USA.
8. Dealer Locator Service
You’ll have access to Acura quality and original parts anywhere in Canada or the USA through Acura Plus. Just ask and we’ll give you the exact location and phone number of the nearest authorized Acura dealership.
9. Trip Planning Service
Planning a trip? Call us 14 days before you leave and we'll send you a touring information package that includes a custom computerized trip routing map, road, city and vacation area maps, details of places of interest en route and more.
10. Point of Interest Concierge
Call us any time and we’ll help you locate gas, restaurants, hotel, accommodations or points of interest.
11. Car Rental (This benefit is administered at your Acura Dealer)
If a repair will take more than 5 hours, or if we don’t have the necessary parts on hand, Acura Plus will give you $45 per day towards a car rental for up to five days. This benefit cannot be claimed in conjunction with Trip Interruption Benefit.